Noisy network
“Fix My Network” Audit
For problem sites, chronic tickets, or VIP customers complaining about performance.
- 1–10 sites assessed
- Quick wins + long-term plan
- Clear owners & timelines
Telecom Operations Specialist
If your satellite (LEO/GEO), wireless radio or fiber last-mile network is noisy, undocumented or missing SLAs, we stabilise it and leave you with boringly predictable operations and field teams that deliver on-time, first-time.
For ISPs, telcos and enterprises running satellite, wireless and fiber estates across Africa and beyond.
- 98% on-time, first-time quality
- 500+ technicians managed
- Consulting • Audits • Training
0
CPEs optimized
0
Base stations
0
Queues orchestrated
Trusted across satellite, wireless & fiber estates using:
iDirect
RADWIN
OneWeb
Viasat
Hughes
Cambium
Nokia
Terrasat
General Dynamics
MikroTik
Intellian
SES
Where do you need help first?
Scaling up
Network & Vendor Strategy
For ISPs planning expansion, migrations, or comparing vendors like RADWIN vs Cambium.
- Capacity & SLA modelling
- Side-by-side test design
- Executive-ready options
Ops & teams
Operations & Field Team Overhaul
For leaders who need predictable SLAs, better scheduling, and clean documentation.
- Multi-queue design & SLAs
- Playbooks & runbooks
- Supervisor coaching
Services
Telecom & Network Consulting
Hands-on advisory across satellite, wireless, and fiber to stabilise and scale your network.
- Network health checks & gap analysis
- Architecture & vendor selection guidance
- Capacity & SLA modelling for growth
- Expansion & migration roadmaps
- Resilience, redundancy & risk design
- Executive-ready options & recommendations
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Network Architecture Review – 1–2 weeks, from
$2,500–$6,000.
Full topology review, vendor/technology assessment, capacity & bottleneck analysis, and a recommended future-state design. -
Network Expansion & Migration Roadmap – 2–4 weeks, from
$5,000–$12,000.
Migration strategy (e.g. wireless → fiber, GEO → LEO), BOM, risk analysis, and a step-by-step implementation plan with success KPIs. -
Remote Telecom Advisory Retainer – monthly, from
$800–$2,000/month.
Ongoing architecture reviews, vendor escalation guidance, templates, and priority support for incident analysis.
“Fix My Network” Site Audit
Deep-dive audits to stabilise problem sites and noisy networks.
- On-site Wi-Fi & LAN assessments
- Configuration & topology reviews
- Throughput & latency testing under load
- Immediate quick-win remediation actions
- Clean handover report with owners & dates
- Optional follow-up validation after changes
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Remote Site Audit – 2–3 days, from $1,500–$2,500.
Config analysis, performance tests, Wi-Fi/LAN review, quick-wins checklist, and a concise remediation report. -
On-Site Audit (Single Site) – 3–5 days, from $3,000–$5,000 +
travel.
Physical inspection, spectrum analysis, link verification, on-the-spot stabilisation, and a full audit report with diagrams. -
Multi-Site Audit Program – 3–8 weeks, from
$8,000–$25,000.
Up to 10 sites, standardised scoring, RAG matrix, risk register, and a consolidated improvement program for leadership.
Operations & Documentation Excellence
Scheduling, queues, KPIs, and documentation so operations become predictable and scalable.
- On-time, first-time delivery frameworks
- Queue design & multi-queue scheduling
- KPI dashboards & reporting rhythms
- Role clarity, RACI & escalation paths
- SOPs for installs, call-outs & migrations
- Network diagrams, runbooks & topology docs
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SLA & Queue Optimisation – 3–6 weeks, from
$4,000–$10,000.
Redesign of queues, SLAs, escalation paths, technician workflows, and KPI dashboards to reduce noise and breaches. -
Documentation & Runbook Rebuild – 2–4 weeks, from
$3,000–$7,000.
SOPs, runbooks, troubleshooting playbooks, RACI matrices, and change templates so operations become repeatable. -
Leadership & Operations Coaching – 4–8 weeks, from
$1,500–$4,000.
1:1 and small-group coaching for supervisors and coordinators on managing SLAs, teams, and daily execution.
Advisory & Training
Coaching and workshops for technicians, supervisors, and leaders across telecom operations.
- VSAT / wireless / fiber fundamentals bootcamps
- Supervisor & coordinator coaching
- Field quality & audit training
- Leadership workshops on SLA management
- Playbook-driven field coaching sessions
- Custom learning paths & Udemy curation
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VSAT Installation & Maintenance Bootcamp – 2 days.
From $250 per person or $1,800 per team (up to 10). GEO/LEO basics, pointing/peaking, RF chain, and troubleshooting. -
Wireless Radio Deployment (RADWIN) – 1–2 days.
From $250 per person. Link planning, WINManage setup, alignment, optimisation, and common failure modes. -
Telecom Operations Excellence Workshop – 1 day.
From $200 per person or $1,200 per team. SLA management, queue design, quality control, and KPI rhythms. -
Leadership for Technical Teams – 1 day.
From $200 per person. Managing technicians, performance culture, root cause analysis and escalation discipline.
Selected Case Studies
Radio Uplift & Noisy Network Stabilisation
- Before: Congested sectors, poor spectrum use, recurring VIP complaints.
- Work: “Fix My Network” audits, config baselines, capacity modelling.
- After: Fewer chronic tickets, cleaner spectrum, predictable QoS.
Outcome: Reduced recurring tickets and improved spectrum utilisation.
Have a similar network? Let’s talk →Operations & Documentation Excellence
- Before: Fragmented queues, inconsistent documentation, SLA breaches.
- Work: Queue redesign, SOPs, playbooks, leadership coaching.
- After: 98% on-time, first-time delivery with clear operational playbooks.
Outcome: Leadership gained visibility and teams had clear, repeatable routines.
Want 98% on-time, first-time? →Vendor Strategy & Migration Advisory
- Before: Unclear vendor roadmap, risk to SLAs and capacity plans.
- Work: Test design, side-by-side pilots, risk & cost analysis.
- After: Executive-ready recommendation and staged migration plan.
Outcome: Low-risk migration aligned with growth and SLA commitments.
Need to compare vendors? →How We Work (Fast)
- Discovery (30 min) — requirements, constraints, budgets.
- Diagnostics (1–2 wks) — data, “Fix My Network” audits, and documentation review.
- Delivery — prioritized sprints with clear hand-offs.
- Enable — operations playbooks, training, and metrics to sustain gains.
About TRIPLA
Tripla is a telecom and operations consultancy focused on turning complex satellite, wireless radio, and fiber estates into predictable, well-documented operations. Based in Luanda with South African engineering roots, Tripla combines deep field experience with structured consulting, “Fix My Network” audits, and coaching to help providers stabilise networks, improve SLAs, and scale safely.
We work with ISPs, telcos, and enterprises running satellite (LEO/GEO), wireless radio, and fiber last-mile networks across Africa and beyond.
- Telecom & network consulting • VSAT • Radio • Fiber
- “Fix My Network” audits & troubleshooting
- Operations & documentation excellence
- Training & advisory for field & leadership teams
- Angola-based, supporting regional deployments
Why Work With Tripla?
- Hybrid profile: satellite & RF engineer + operations leader.
- Hands-on with GEO & LEO teleports, wireless radio, and fiber last-mile.
- Experience across Africa, Middle East, Asia & Latin America.
- Field and NOC leadership managing hundreds of technicians and multi-queue operations.
- Productised audits, playbooks, and training — not vague PowerPoint consulting.
- Based in Luanda, focused on providers that need global-grade execution in Africa.
Insights & Playbooks
Building SLA-Driven Operations & Field Teams
How to tie SLAs to day-to-day work, align routes, spares, and documentation, and close the loop with quality audits and clear ownership.
Request the SLA-driven operations playbook →Designing a “Fix My Network” Audit
Minimum checklist for effective site diagnostics: user experience, config review, topology mapping, measurements under load, and a prioritised remediation plan.
Request the Fix My Network audit checklist →